IMV IS HIRING!

Client Communication Specialist

Position: Client Communication & Scheduling Specialist
Location: Mobile Vet Practice (Primarily a Remote position, minimal in-office duties)

Shift Hours: 7:30am - 5:30pm, hours may vary (Full or part time, 15-30hours a week)
Reports To: Practice Manager / Lead Veterinarian

 

Overview:

This role is crucial in managing client interactions, scheduling appointments, and ensuring a seamless communication flow between our team and our clients. The ideal candidate will have excellent customer service skills, a flexible schedule, and the ability to handle various administrative tasks both remotely and on-site.

Key Responsibilities:

1. Client Communication:

   • Serve as the primary point of contact for all client inquiries via phone, email and social media messages.

   • Schedule and confirm veterinary appointments, ensuring an efficient appointment flow and minimal wait times.

   • Address client concerns, provide information about services, and manage any follow-up communications as needed.

   • Ensuring follow ups are addressed in a timely manner to maintain patient care 

   • Maintain a professional, empathetic, and friendly demeanor in all client interactions.

   • Assist with social media advertising and content creation to promote the practice and engage with clients.

   • Ensure all pre appointment paperwork and information is as up to date as possible prior to appointment, including need for pre visit pharmaceuticals (PVPs)

2. Scheduling and Coordination:

   • Coordinate appointment schedules for the mobile vet practice, balancing client needs with the availability of veterinary staff.

   • Adjust schedules as needed to accommodate changes, cancellations, and urgent requests.

   • Ensure that all scheduling software is up-to-date and functioning correctly.

3. Field Support:

   • Assist with on-the-spot scheduling adjustments and client interactions during mobile visits.

   • Providing support to field team as needed; examples include rearranging schedule or relaying info to clients as needed in case issues arise throughout the work day

   • Assisting with collecting client payment if field team is limited in doing so

4. Administrative and Inventory Support:

   • Work alongside the mobile technician and inventory manager to manage inventory, ensuring that all supplies are adequately stocked and organized.

   • Assist with inventory tracking and ordering as needed to support smooth operations.

   • Pickup of packages and coordinating supply/med pick ups with clients

   • Utilizing daily and weekly checklists as assigned 

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Qualifications/Experience

• Excellent communication skills, both written and verbal

• Strong attention to detail and ability to multitask

• Comfortable handling a high volume of phone calls, emails, and messages with professionalism and compassion

• Proficient with computers, email, and basic scheduling software (experience with veterinary software is a plus)

• Reliable internet connection and quiet, professional workspace for remote work

• Previous experience in veterinary medicine, animal care, or a medical office setting is preferred but not required

• Customer service experience is highly valued

• Must be self-motivated, organized, and comfortable working independently

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Pay/Benefits

• Starting pay $25/hr, or higher depending on experience

• PTO, phone/internet stipend, health care allowance included after 90 days employment

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Preference will be given to applicants who are interested and qualified to assist with both communications and field technician duties. Contact us for more information. 

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