IMV IS NOT CURRENTLY HIRING

Client Communication Specialist

Position: Client Communication & Scheduling Specialist (comms team)
Location: Mobile Vet Practice (Remote position)

Shift Hours: 8am - 5:30pm, hours may vary some
Reports To: Lead tech and Scheduling Coordinator 

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Minimum of 1 year work experience in the veterinary field required

 

Overview:

This role is crucial in managing client interactions, scheduling appointments, and ensuring a seamless communication flow between our team and our clients. The ideal candidate will have excellent customer service skills, a flexible schedule, and the ability to handle various administrative tasks both remotely and on-site.

Key Responsibilities:

1. Client Communication:

   • Serve as the primary point of contact for all client inquiries via phone, email and social media messages.

   • Schedule and confirm veterinary appointments, ensuring an efficient appointment flow and minimal wait times.

   • Address client concerns, provide information about services, and manage any follow-up communications as needed.

   • Ensuring follow ups are addressed in a timely manner to maintain patient care 

   • Maintain a professional, empathetic, and friendly demeanor in all client interactions.

   • Ensure all pre appointment paperwork and information is as up to date as possible prior to appointment, including need for pre visit pharmaceuticals (PVPs)

2. Scheduling and Coordination:

   • Coordinate appointment schedules for the mobile vet practice, balancing client needs with the availability of veterinary staff.

   • Adjust schedules as needed to accommodate changes, cancellations, and urgent requests.

   • Ensure that all scheduling software is up-to-date and functioning correctly.

3. Field Support:

   • Assist with on-the-spot scheduling adjustments and client interactions during mobile visits.

   • Providing support to field team as needed; examples include rearranging schedule or relaying info to clients as needed in case issues arise throughout the work day

   • Assisting with collecting client payment if field team is limited in doing so

Work week:

• Minimum 30 hours maximum 40 hours a week

• Shifts are M-F 8a-6p, half shifts are 4 hour days

• Ability to be fully remote position utilizing cloud based veterinary software, Quo for client communication and Slack for staff communication

Pay/benefits:

• Starting pay $25/hr, raises assigned based on experience/performance and responsibility 

• Monthly health stipend and phone stipend for full time status (30hrs/week)

• PTO accrual, roughly 3 weeks/year for full time equivalent 

• $1,000 in CE annually for full time status 

• Employee discount for pet care

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Preference will be given to applicants who are interested and qualified to assist with both communications and field technician duties. Contact us for more information. 

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